See the most common questions below, or use the search above.
- ★ What does my order status mean?
- ★ Can you beat a competitor's price?
- ★ Was my order processed?
- I haven't received my order confirmation email!
- How do I change my order or address after purchasing?
- What is your phone number?
- ★ Where is my order / How do I track my order?
- ★ Why am I receiving several shipments on 1 order?
- ★ Can I order online and collect in a store?
- ★ How long does delivery take?
- ★ Why have I not received my order yet?
- ★ Do you deliver overseas?
Returns & Exchange
- ★ How long does a refund take?
- ★ How do I cancel my order / get a refund ?
- How long do I have to return my purchase?
- I used PayPal to make a purchase but require a refund.
- How will I be refunded?
- Can I exchange or return an item that was purchased online?
Stock & Inventory
- ★ How do I link my Member account to my online account?
- How do I log out of my account?
- How do I get my receipt?
- How do I delete my account?
- How can I see my purchase history?
- How do I change my account email address?
- How do I pay with a Gift Card ?
- Can I Rent a Textbook ?
- How does Buy Now, Pay Later work?
- Payment / Site Security
- Why did my credit card payment decline ?
- Why was my PayPal payment rejected?
- ★ Can I return an eBook?
- My e-book doesn't show up in the e-reader app?
- I can't find my eBook access code.
- How do I get technical support for a problem with the eBook?
- Can I read my VitalSource textbook on my eBook reader?
- Can I read my eBook on more than one device?
Sell your textbooks
- ★ Why am I not getting the Co-op Member discount?
- What is the ISIC Card?
- How do I become a Member?
- Am I still a Member?
- I no longer want to be a Co-op Member. Can I withdraw my shares?
- Can I transfer my membership to someone else?
Membership Card Services
ME Bank information
- Can I use my account to make purchases online?
- Can I use my account overseas?
- When do I get my $25 Co-op voucher and $50 STA Travel voucher?
- I only received one card in the mail & shouldn't I receive a Co-op Member card and an ME Bank Debit MasterCard?
- Why have I received an email about an EveryDay Transaction Account with ME Bank?
- How do I receive my 5% back on PayPass™ purchases?
Issues with coop.com.au
- Why am i getting red fields?
- Issues with the website?
- Why is the Password Reset email link Expired?
- Why didn't I receive the password reset email ?
- Why can't I login to my account?
- Why does the website keep "refreshing" ?