Refunds & Return Policy

Return & refund policy for purchases on coop.com.au

 

  • Non-digital goods may be returned for a refund provided they are sent back within 10 days of delivery in a saleable condition, accompanied by the tax invoice.
  • Refunds will be made to the same credit card (or tender type) that was charged for the original purchase.
  • If a product is returned for any reason other than it being faulty or not as described, the customer is liable for postage.
  • If the product is faulty a new copy will be supplied.
  • Exchanges or returns of software products will only be accepted in sealed, unopened packaging, except where the product is found to be faulty.
  • eBooks and other digital products cannot be returned or exchanged after purchase unless faulty.
  • Goods that are packaged with an eBook or other digital product, or an access code, cannot be returned or exchanged if the ebook/digital product/access code has been opened or accessed unless faulty.
  • Refunds or exchanges cannot be given for lost or stolen gift cards/vouchers.
  • Co-op Membership is non-refundable.
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